One of the greatest sources of frustration and pain for a business is customer service & support. For consistent profits, professionals need to be computer savvy as well as polite in their approach to handle the multitude of customers. Needless to say, this leads to overworked and overstressed professionals who are constantly juggling between responding to email queries as well as fielding calls. As a result, everything gets overwhelmed, customers lose temper and the business image takes a massive hit.
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